Orvio Equipment Trading LLC — Refund & Chargeback Policy

Policy Purpose 

This Policy describes ORVION EQUIPMENT TRADING LLC position on refunds and chargebacks and the procedures to be followed for disputes. It is incorporated into the Terms and applies to all transactions.

Final Sale Upon Carrier Tender

All orders are final sale upon tender to the carrier. ORVION EQUIPMENT TRADING LLC only obligation is to tender goods and provide tracking and handover documentation. No refunds are issued for carrier, customs, or postal authority events where ORVION EQUIPMENT TRADING LLC can produce valid handover evidence.

No Refund for Customs/Postal/Carrier Events

Shipments delayed, detained, seized, damaged, lost, returned, or otherwise affected by destination‑country carriers, postal services or authorities (including customs) are not refundable. Customer bears all associated costs.

Dispute Procedure

a) Customer must contact ORVION EQUIPMENT TRADING LLC designated disputes email and provide order details and any supporting information.

b) ORVION EQUIPMENT TRADING LLC will investigate and may request further evidence. ORVION EQUIPMENT TRADING LLC will cooperate with carriers and authorities but is not responsible for their actions.

c) If ORVION EQUIPMENT TRADING LLC determines it is at fault (proven gross negligence or willful misconduct), ORVION EQUIPMENT TRADING LLC may, at its discretion, issue a refund, replacement or credit. Any such remedy is at ORVION EQUIPMENT TRADING LLC sole discretion and, if provided, may be subject to deductions (shipping, duties, restocking).

Chargeback Handling and Recovery

a) ORVION EQUIPMENT TRADING LLC will contest all chargebacks where ORVION EQUIPMENT TRADING LLC has evidence of cardholder authorization and carrier handover. ORVION EQUIPMENT TRADING LLC will submit to Visa, Mastercard and the issuing bank all relevant evidence (3‑D Secure authentication, AVS/CVV logs, IP/device data, order confirmations, communications, pre‑shipment photos/videos, tracking/POD, customs/export documentation).

b) If ORVION EQUIPMENT TRADING LLC successfully defends a chargeback, ORVION EQUIPMENT TRADING LLC may re‑charge the Customer’s payment method and recover the original transaction amount plus a minimum administrative/chargeback fee of USD 150, any chargeback reversal fees charged by ORVION EQUIPMENT TRADING LLC acquirer, collection expenses, and reasonable legal fees.

c) Customer acknowledges that initiation of a chargeback does not relieve Customer of payment obligations under these Terms.

Evidence Retention

ORVION EQUIPMENT TRADING LLC retains transaction and shipping records, authentication logs, pre‑shipment photos/videos, tracking and PODs, and communications for at least 24 months and may use them to contest disputes.

Administrative Fees, Storage and Return Costs

Customer is responsible for storage, return shipping, customs clearance, and any fees arising from undelivered or returned shipments. ORVION EQUIPMENT TRADING LLC may deduct applicable fees from any credit or refund issued.

Exceptions

ORVION EQUIPMENT TRADING LLC may make exceptions or offer goodwill remedies at its discretion; such exceptions do not create precedent.