1. Eligibility for Refunds

Refunds will only be issued for products that are damaged or broken upon delivery.

To qualify for a refund, you must notify us of the damage within 48 hours of receiving the product.

2. Exclusions

Orders that are delayed, stuck in customs, or affected by any external circumstances are not eligible for refunds.

Customers understand and accept that Orvion Equipment Trading LLC is not responsible or liable for delays caused by customs or shipping processes.

Refunds are not applicable for products that have been opened, used, or mishandled by the customer.

3. Refund Process

To request a refund, contact us at Orvionglobal@gmail.com or +971 585462680 with your order details and photographic evidence of the damage.

Approved refunds will be processed within 14 business days.