1. Introduction
Welcome to Orvion Equipment Trading LLC. By interacting with our team, receiving invoices or payment links, and purchasing our products, you agree to the following terms and conditions. Please read them carefully before proceeding with any transaction.
2. Products and Services
We specialize in the sale of surgical products and equipment. All products are subject to availability and may vary slightly from their descriptions or images.
3. Ordering and Payment
To place an order, send your requirements to us via email at Orvionglobal@gmail.com.
Once we receive your requirements, we will provide an invoice or payment link based on your order total.
Orders will only be processed upon receipt of full payment.
4. Warranty and Liability
Our products come with a standard warranty as per the manufacturer’s policy.
Orvion Equipment Trading LLC is not liable for misuse, improper handling, or unauthorized modifications to our products.
5. Intellectual Property
All content, including text, images, and trademarks on OrvionEquipment.com, is owned by Orvion Equipment Trading LLC and is protected by applicable copyright laws.
6. Governing Law
These terms are governed by the laws of the UAE. Any disputes shall be resolved in UAE courts.
Refund Policy
1. Eligibility for Refunds
Refunds will only be issued for products that are damaged or broken upon delivery.
To qualify for a refund, you must notify us of the damage within 48 hours of receiving the product.
2. Exclusions
Orders that are delayed, stuck in customs, or affected by any external circumstances are not eligible for refunds.
Customers understand and accept that Orvion Equipment Trading LLC is not responsible or liable for delays caused by customs or shipping processes.
Refunds are not applicable for products that have been opened, used, or mishandled by the customer.
3. Refund Process
To request a refund, contact us at Orvionglobal@gmail.com or +971 585462680 with your order details and photographic evidence of the damage.
Approved refunds will be processed within 14 business days.